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A 360° View

ServiceScore™ is a unique component of the ClaimForce platform that provides a 360° view of the entire insurance claims process.

ServiceScore™ allows us to:

  • Measure the satisfaction of stakeholders involved in the claims process
  • Provide feedback to vendors, which allows them to improve their service levels
  • Offer our insurance company clients a ‘real-time’ measurement tool to make selecting reliable vendors easier

How does ServiceScore™ work?

At the completion of every claims assignment, the insurance claim representative is required to complete a short survey that measures the performance of the service provider(s) involved in that claim. We also request that the policyholder completes a survey on their claim experience, including a rating for the claim rep that managed the process.

This detailed feedback is provided to the insurance company, and to the vendor. By allowing vendors to constantly monitor their own service levels in this way, we try to ensure that service providers registered on the ClaimForce platform offer policy holders the best service and insurance companies the best value.

Making Vendor Management Easier

All this survey information contributes to the vendor ServiceScore™ rating that clients can view on the ClaimForce platform. The level of detail provided allows insurance companies to search vendors by location and by performance. As well as a ServiceScore™ rating, we also provide insurance companies with detailed information on distance from loss, the average duration of job completion, and the average costs associated with work, for each of the 20,000 service suppliers on the ClaimForce platform.

Contact ClaimForce Today

To arrange a demonstration of ServiceScore™, or to see our entire ClaimForce platform in action, contact us at 1-866-219-2177.